Medicalmart Pharmacy
Medicalmart Pharmacy
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Medicalmart Pharmacy
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Have any questions?

How do I sign up for an account?

Click the login icon in the top-right corner of medicalmart.ae and select Register.rnEnter your name, email address, and a password, then click Register to complete sign-up.rnOnce registered you can track orders, save delivery addresses, and manage a wishlist from the My Account section.

 No. You can order as a guest by selecting Checkout as Guest at the payment step.rnRegistered accounts offer additional benefits: saved UAE delivery addresses, full orderrnhistory, a wishlist feature, and access to promotional newsletters. Registration is free.

Add items to your cart and proceed to checkout. At the login step, select Checkoutrnas Guest. Enter your UAE delivery address and contact details, choose your paymentrnmethod, and place your order. An order confirmation will be sent to your email address.

Click Login, then select Forgot Password. Enter your registered email address andrnwe will send a password reset link. The reset feature is available to registered usersrnonly. If you continue to have difficulty, contact us at pharmacy@medicalmart.ae orrncall +971 55 360 3679.

Please click on the 'Login' link on the top right-hand side of the page. This will open a window where you will see a 'Forgot Password?' tab.

Provide your registered email address and we will email you instructions for getting a new password.

Note: The reset password feature is only available to registered users.

Click Login, then select Forgot Password. Enter your registered email address andrnwe will send a password reset link. The reset feature is available to registered usersrnonly. If you continue to have difficulty, contact us at pharmacy@medicalmart.ae orrncall +971 55 360 3679.

1. Click the ‘Login’ icon on the top right corner of the page. Click on ‘Register’. This will open a window where you will need to fill in your basic details, select a password for your account, and click on the ‘Register’ button to complete your registration! Once finished, click ‘Register’.

As a registered member of Medicalmart, you are entitled to several benefits, that’ll help us deliver the best online shopping experience to you. These include:

- You do not need to enter your details like address every time you order. It is saved in My Account.

- You can track all your orders by logging in to My Account with user email id and password.

- You can save items you are interested in using the My Wishlist feature for easy shopping in the future.

- If you choose to, you can receive regular updates on Medicalmart's latest and attractive promotions by subscribing to our newsletters.

Please use the Subscribe link at the bottom of our homepage to subscribe to our newsletters in order to receive exclusive offers and the latest news on our products and services.

Browse or search for your product, click Add to Cart, then proceed to checkout.rnLog in or check out as a guest, enter your UAE delivery address, choose your paymentrnmethod, and confirm your order. You will receive an SMS and email confirmation oncernyour order is placed.

Yes. Add each item to your cart using the Add to Cart button, then proceed torncheckout once all items are in your basket. There is no limit on the number ofrnproducts per order.

The Wishlist lets you save products you want to buy later. Click the heart icon onrnany product page to add it. Access your wishlist from the My Account section. If anrnitem is out of stock, adding it to your wishlist will trigger a notification when itrnbecomes available.

Contact our support team at pharmacy@medicalmart.ae or call +971 55 360 3679.rnYou can also reach us on WhatsApp at the same number. We are available Saturday tornThursday during UAE business hours.

Please contact our customer support team at +971553603679 for any assistance required. We are always happy to assist you.

Promotional discounts are applied at checkout when a valid promo code is entered in the cart. Seasonal offers are announced via our newsletter and on the homepage.rnSubscribe at the bottom of medicalmart.ae to stay updated.

You will receive an SMS and an email to the contact details provided at checkoutrnconfirming your order number, items, delivery address, and estimated delivery date.

Standard delivery within the UAE is within 7 - 10 days for in-stock items orderedrnbefore the daily cut-off. For remote locations or heavy items such as hospital beds and large medical equipment, delivery timelines are confirmed at the time of order.

Once placed, orders cannot be modified. If you need to change items, please cancelrnyour order and place a new one. Contact pharmacy@medicalmart.ae or callrn+971 55 360 3679 as soon as possible if your order has already been shipped.

What is Medicalmart’s pricing policy?

Medicalmart is an e-commerce company selling curated products catering to the medical and lifestyle needs.rn

rnMedicalmart tries its best to offer its customers the best, lowest and competitive selling price for each product listed on our website.rn

rnThe selling price for each product will be inclusive of GST and any other levies that may be required to be remitted in connection with the sale of the products.

Medicalmart may carry out promotions from time to time. During these promotions, Medicalmart may provide discounts/ offers on the products by lowering the selling price. The final selling price of the product is decided by Medicalmart alone at its sole discretion. The maximum retail price shall always be indicated in the product information being provided by Medicalmart for the customers.

No. We do not have any hidden charges for our products.

Shipping fee of AED 20 is applicable on all orders

MedicalMart accepts the following payment methods: major credit and debit cardsrn(Visa, Mastercard, American Express), Cash on Delivery (COD) for eligible UAErnaddresses, and bank transfer for bulk or institutional orders. Contactrnsales@medicalmart.ae for bank transfer details on large orders

Medicalmart’s website uses HyperText Transfer Protocol Secure (HTTPS) to ensure a secure shopping experience for its customers. Our third-party payment gateway pages are 3D secure that enable you to securely use your card for online purchases.

If you purchase through Cash On Delivery (COD) payment option, then you can pay in cash at the time of actual delivery of the product at your doorstep.


Yes. We accept all major international credit and debit cards (Visa, Mastercard,rnAmerican Express) for orders with a UAE delivery address.

You can apply a coupon by entering promo code details on the cart page before order placement.

In case of payment failure, please contact our customer support team for assistance at +971553603679.

Please click ‘re-send OTP’ and in case this does not work, please contact our customer support team at +971553603679 for further assistance.

Please contact our customer support team at +971553603679 and we will assist you to place your order.

What is your shipping policy?

MedicalMart delivers to all seven UAE Emirates. Standard in-stock orders arerndispatched within the same day and delivered within 24 hours for Dubai and mainrncity addresses. Orders placed after the daily cut-off are dispatched the followingrnbusiness day. Saturdays to Thursdays are active delivery days.

We source items from a large network of merchants spread across the country. The delivery time for an item is determined by various factors such as, the location from where the item is procured, and the logistics network available at your location. Hence, the delivery dates may vary from one item to the other.

We deliver across all of the UAE including Dubai, Abu Dhabi, Sharjah, Ajman,rnRas Al Khaimah, Fujairah, and Umm Al Quwain. For your specific area, enterrnyour delivery address at checkout to confirm availability and estimated delivery date.

Currently, Medicalmart doesn't ship items outside of the UAE. However, Medicalmart does allow you to make purchases for your loved ones in UAE from anywhere in the world by using your international credit or debit cards issued in UAE. You will need to ensure that the Shipping Address is in UAE.

Yes. Please enter details of your shipping address in the “My Address” section of your account. Alternatively, you can add a new address at the time of checkout, by clicking the “Add New Address” tab on the page.


You can edit your existing billing address in the “My Address” section of your account. However you cannot change your billing address, once you have already placed an order.


The day our delivery partners will attempt to deliver your order, they will notify you via an SMS about the delivery. Additionally, our delivery partner will call you if they are unable to locate your address.


You can check the status of any order you've placed on the Your Account page.

  1. For orders that haven't yet entered the shipping phase, you'll be able to check the order total, delivery address, payment method, item availability and estimated delivery date.
  2. For orders that have been shipped, you will see the date and delivery method, and an estimated date of delivery.
  3. You can also refer to the email and SMS sent by us to track the movement of your order.

Please contact our customer support team at +971553603679 for any assistance required. We are always happy to assist you.

Please contact our customer support team at +971553603679 for any assistance required. We are always happy to assist you.


We source our products from a large network of merchants across the country, therefore the shipping timelines and the location from where these products are shipped vary from one product to the other. For the same reason, you may receive a partial order, in a few cases. In such cases, you can track the rest of your order using the tracking details we will send to you on email.


Please contact our customer support team at +971553603679 for assistance. We are always happy to assist you.


We understand there are time-sensitive situations where you may need to expedite the delivery of an item. For such requests, please contact our customer support team at +971553603679 for assistance.


You can exchange all products except personal hygiene products


What is Medicalmart's Exchange/Return policy?

Medicalmart’s 15-day returns and exchange policy gives you an option to return or exchange items purchased on our website for any kind of manufacturing defect or damage within 15 days of receipt of the item.

  1. You need to register an exchange request within 15 days of receipt of the item. We will ensure that a reverse pick up of the order is arranged for you within 48 hours. We will deliver the exchange order to you within 7 working days.
  2. You need to register a return request within 15 days of receipt of the item. We would request that you don’t use the product and maintain the product’s original condition, packaging, labels, invoices and price tags.
  3. In the case of processing a refund for an order paid using the Cash on delivery option, we will contact you to confirm your bank details to initiate the process. The refund will be processed in 3-5 working days from the date of approval of refund. In the case of processing a refund for an order paid using prepaid payment options, the refund will automatically reach your bank account within 7-8 working days, from the date of approval of refund.

Please contact our customer support team within 24 hours of placing the order on +971553603679 or email us at pharmacy@medicalmart.in We are always happy to assist you.


Please contact our customer support team on +971553603679 within 15 days of delivery of the product. We will arrange a reverse pick-up request and replace the product for you.


Please contact our customer support team on +971553603679 or email us at pharmacy@medicalmart.in within 15 days of delivery of the product for return/exchange requests.


Yes, you can return multiple products from a single order.


All exchange orders will require a minimum of 7 working days to be processed, subject to availability of the product(s) in stock.

For return orders, in the case of processing a refund for an order paid using the Cash on delivery option, we will contact you to confirm your bank details to initiate the process. The refund will be processed in 3-5 working days from the date of approval of refund. In the case of processing a refund for an order paid using prepaid payment options, the refund will automatically reach your bank account within 7-8 working days, from the date of approval of refund.


We will arrange a free pick up of your product(s).

In the case of processing a refund for an order paid using the Cash on delivery option, we will contact you to confirm your bank details to initiate the process. The refund will be processed in 3-5 working days from the date of approval of refund. In the case of processing a refund for an order paid using prepaid payment options, the refund will automatically reach your bank account within 7-8 working days, from the date of approval of refund.


We do not process any refunds in Cash. We will require your bank details to transfer the refund amount to your bank account.


No, shipping charges are non-refundable in case of return or cancellation of orders.


Our team will get in touch with you within 48 hours of placing the return/exchange request.


I need some information about a product, which is not listed on your website. What do I do?

Please contact our customer support team at +971553603679 for any assistance required. We are always happy to assist you.


We do not have any product demos available on our website, however we do have an Experience Zone (Store) in UAE. You may visit the store to see and experience the products available before you buy them.

Medicalmart tries its best to offer its customers competitive prices for each product listed on their website. We do our best to bring great products at great prices for you.


Please check for warranty information in the ‘Full Description’ section of products listed on our website.


Please contact our customer support team at +971553603679 for any assistance required. We are always happy to assist you.


You can choose the ‘Add to Wishlist’ option, in case a product you wish to buy is out of stock. You will receive a notification from us when the product is back in stock


To submit a product review, click on the ‘Reviews and Ratings’ link on the product page of the item you wish to review. Click on ‘Write Review’. Fill out the review in the text boxes provided and rate the product by clicking on the stars displayed on the left side of the page. Click on ‘Submit’ once you are done to complete submitting the product review.


Please reach out to us at pharmacy@medicalmart.ae and we will get back to you soon.


How do I cancel my order if it has not been shipped?

You can cancel your order by clicking on the ‘My Orders’ section of your Medicalmart account and then select ‘Cancel Order’ against it.


Please contact our customer support team at +971553603679 for assistance.

In the case of cancelled orders, refunds for orders paid using the Cash on Delivery option are processed within 3-5 working days from the date of approval of refund. In the case of refunds for orders paid using prepaid options, the refund amount will be credited to your bank account within 7-10 working days. Effectively, it takes up to 2 weeks for completion of refund requests for cancelled orders.


Please contact our customer support team at +971553603679 for assistance.

Do you have a mobile application?

Currently, we do not have a mobile application, however you can enjoy a convenient shopping experience on our website.


Please send us details at pharmacy@medicalmart.ae and our team shall get in touch with you.


Please send us details at pharmacy@medicalmart.ae and our team shall get in touch with you.


Please send us details at pharmacy@medicalmart.ae and our team shall get in touch with you.


Please send us details at pharmacy@medicalmart.ae and our team shall get in touch with you.

Currently, we do not have a loyalty program for our customers. If you wish to, you may connect with us at pharmacy@medicalmart.ae for any query, feedback or suggestions regarding the same.


Please check the junk or spam box of your e-mail, in case our newsletters or e-mails do not appear in your inbox. If you find the newsletters from us in your junk/spam box, please mark them as 'not spam' and add the sender to your contact. If you are using Gmail, our e-mails may also be under the Promotions or Updates tab. In such a case, just drag the e-mail to the Primary tab.