Return Policy | Medicalmart Pharmacy — Medical Supplies UAE
Did you order the wrong product? Or maybe you need to exchange the product that you ordered? Whatever the reason, if you are not satisfied with the product you ordered, we can help you set up a return.
First make sure that your return meets the following criteria:
The product your order is returnable and not listed on the non-returnable health product list, (see below).
Your return request is within 7 days of receiving your order.
The product has not been used and is in new condition.
The product is in the original packaging with all instructions included
Which products are not returnable?
Call us first and we will be happy to help you make that determination. Merchandise that typically is non-returnable includes:
- Hygiene Products - Non-returnable if packaging is opened.
- Toileting Products - Non-returnable if packaging is opened.
- Braces, Splints - Non-returnable if packaging is opened.
- Pillows - Non-returnable if packaging is opened.
- Bathing Products (includes Commodes, Raised Toilet Seats, Shower Chairs & Bath Benches) - Non-returnable if packaging is opened.
- Gel Mattress Overlays - Non-returnable.
- Gel Cushions - Non-returnable.
- Skin Cream, Lotions - Non-returnable.
- CPAP Accessories - Non-returnable if packaging is opened.
Frequently Asked Questions
What is MedicalMart Pharmacy's return policy?
MedicalMart Pharmacy accepts returns within 7 days of the customer receiving their order, provided the item is eligible for return (i.e. not on the non-returnable health product list), is unused, and is in its original packaging and resaleable condition. To initiate a return, customers should contact the support team at pharmacy@medicalmart.ae or +971 55 360 3679 with their order details.
How do I return a product to MedicalMart Pharmacy?
To return a product, first confirm your item is returnable and that your request falls within the 7-day return window from the date of delivery. Then contact MedicalMart Pharmacy at pharmacy@medicalmart.ae or call +971 55 360 3679 with your order number and reason for return. The team will guide you through the return or exchange process step by step.
Which products cannot be returned to MedicalMart Pharmacy?
Certain health and medical products are non-returnable for hygiene and safety reasons. These typically include opened or used disposables, sterile items whose packaging has been broken, personal hygiene products, and other items listed on MedicalMart Pharmacy's non-returnable health product list. For a full list or to check eligibility before purchasing, contact pharmacy@medicalmart.ae.
Can I exchange a product instead of returning it for a refund?
Yes. MedicalMart Pharmacy offers exchanges on eligible products. If you ordered the wrong size, variant, or product, contact the team within 7 days of receiving your order at pharmacy@medicalmart.ae or +971 55 360 3679. Subject to stock availability and return eligibility, an exchange can be arranged. Refunds are processed to the original payment method where an exchange is not possible.
What happens if a MedicalMart Pharmacy product is defective or not as described?
If a product is defective, faulty, or significantly different from its description, contact MedicalMart Pharmacy immediately at pharmacy@medicalmart.ae or +971 55 360 3679 with your order number and photographs of the issue. Defective product cases are handled separately from standard returns and are not subject to the same restrictions. A replacement or full refund will be arranged.